Troubleshooting

Symptom	Fix
Search results look wrong	The index can be rebuilt — [Reindex] next to search in the Files tab
The file list is empty	Click “All” in the extension tags (one tag may still be selected). If the list is collapsed, use the expand button at the start of the viewer header
Files put into the folder directly don’t show	They appear on their own shortly. If not, [Reindex]
An import error line stays	Close it with × on the right. If a file with that name exists, rename and import again
First-launch download failed	[Retry]. Afterwards, download again under Settings → Components
No AI answer	Check that you are signed in under Settings → Account. Reading and search work offline
The app doesn’t continue after signing in on the browser	When the browser asks to open Gradient, choose Open. If you cancelled, use the [Open Gradient] button on the completion page
Chat doesn’t read a large file	Create a summary in the Files tab. If it says to summarize again, do so
A HEIC picture doesn’t show	[Convert to JPEG] in the viewer — the original is kept
A team message stays at “Fetching…”	The writer’s app is offline. It fills in when they (or a teammate who opened that room) come online
A file transfer doesn’t finish	The sending app must stay open. A key works once, within 10 minutes

Closing the window on Windows

The window’s × or Alt+F4 does not quit the app; it hides in the notification area at the right of the taskbar (hidden icons ^). That keeps team messages, file transfers and scheduled jobs running.

• Click the icon to open the window again.
• To quit completely, right-click the icon → “Quit”, then confirm with “Quit” again.
• Minimize still goes to the taskbar as before.